Who we are
Urban Bliss HotelLuangwa Avenue, Kabwe, Central Province, Zambia
Phone: +260 97 404 1414
Email: info@urbanblisshotel.com
Urban Bliss Hotel & Conference Centre ("Urban Bliss Hotel", "we", "us", "our")
What we collect
When you make a booking
- Name and contact details, including phone number and email address
- Booking details such as dates, room type and number of guests
- Identification details collected at check-in, as required for guest registration
- Payment information
- Any preferences or special requirements you tell us about
When you contact us
- Name, email address, phone number and the content of your message
When you use our website
- Technical information including IP address, browser type and device
- Pages visited and how you arrived at the site
- Cookie data, covered in section 8
When you use our facilities
- Booking details for spa, salon, restaurant or event reservations
- Maintain the security of our premises, guests and staff, including CCTV in public areas of the hotel.
Why we collect it
We use your information to:
- Process and manage your booking
- Communicate with you about your stay or enquiry
- Meet legal obligations, including guest registration requirements
- Take payment and keep accounting records
- Improve our services and facilities
- Send you offers and updates, but only where you have agreed to receive them
We do not use your information for anything unrelated to these purposes.
Legal basis
We process personal information where it is necessary to perform our contract with you, where we have a legal obligation, where you have given consent, or where we have a legitimate interest that does not override your rights.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires. We keep booking and financial records for as long as necessary to manage bookings, handle follow-up queries, and meet our accounting and legal record-keeping obligations. We then securely delete or anonymise the information when it is no longer required.
How we protect it
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access to guest records is limited to staff who need it to do their jobs.
No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Your rights
Under Zambian data protection law you have the right to:
To exercise any of these, contact us at info@urbanblisshotel.com.
Marketing
If you have agreed to receive offers and updates from us, you can opt out at any time by using the unsubscribe link in any email, or by contacting us directly. We will not pass your details to third parties for their own marketing.
Children
Our website is not directed at children. We collect information about children only as part of a family booking made by an adult.
Other websites
Our site links to third party websites, including booking platforms and social media. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes
We may update this policy. The version published here is the one that applies. Significant changes will be noted with the date at the top.
Contact & complaints
Questions or concerns about how we handle your information:
Urban Bliss HotelLuangwa Avenue, Kabwe, Central Province, Zambia
Phone: +260 97 404 1414
Email: info@urbanblisshotel.com
If you are not satisfied with our response, you have the right to complain to the relevant data protection authority in Zambia.